Service Level Agreement (SLA)
Last updated: July 1, 2026
This Service Level Agreement ('SLA') defines the service commitments, performance targets, and remedies offered by RaveNodes LLC ('RaveNodes', 'we', 'us', 'our') to customers ('Customer', 'you', 'your') using RaveNodes hosting services. This SLA forms part of the RaveNodes Terms of Service and applies only to active accounts in good standing.
1. Service Availability
RaveNodes will use commercially reasonable efforts to provide 99.9% uptime for hosting services, excluding scheduled maintenance, force majeure events, and circumstances beyond our control. Service availability is calculated monthly based on total minutes of downtime versus total minutes in the month.
2. Definition of Downtime
Downtime is defined as a continuous period in which the service is unreachable due to issues within RaveNodes’ infrastructure, as confirmed by internal monitoring systems.
3. Scheduled Maintenance
RaveNodes may perform scheduled maintenance from time to time and will use reasonable efforts to provide advance notice when such maintenance is expected to impact service availability.
4. Service Credits
If monthly uptime falls below the committed level, customers may be eligible for service credits applied to future billing cycles, subject to verification and approval by RaveNodes.
5. Service Credit Eligibility
Service credits are only applicable to affected services and do not apply to downtime caused by customer actions, misuse, third-party software, upstream providers, or force majeure events.
6. Maximum Credit Amount
Total service credits issued in any billing cycle shall not exceed the amount paid by the customer for the affected service during that same cycle.
7. Exclusions
RaveNodes is not responsible for service interruptions caused by factors outside its control, including but not limited to DDoS attacks, upstream provider outages, internet backbone failures, or customer misconfiguration.
8. Support Response Times
RaveNodes will use reasonable efforts to respond to support requests within a commercially reasonable timeframe based on severity and support channel availability, without guaranteeing specific response times unless otherwise stated in a separate support agreement.
9. Resource and Performance Limitations
RaveNodes does not guarantee specific CPU performance, memory performance, or network throughput unless explicitly stated in a separate service specification.
10. Data Loss
RaveNodes is not liable for any data loss, and customers are solely responsible for maintaining backups of their data.
11. Service Modifications
RaveNodes reserves the right to modify, suspend, or discontinue any part of its services at any time with or without notice where necessary for security, legal, or operational reasons.
13. Policy Updates
RaveNodes may update or modify this SLA at any time without prior notice, and continued use of services constitutes acceptance of any revised terms.